Ladder No. 3

Aftermath | Lessons Learned

On September 11, 2001, I was working at my job in Louisville, Kentucky.  A friend and coworker walked into my cubicle and said, “Turn on CNN, they just flew a plane into the World Trade Center.” I remember thinking in my head to her comment, “What? This has to be a mistake?” “Like a little plane?” I asked. I can …